Respecting customers, understanding customers, and creating value for customers is our service tenet, and it is our service philosophy to solve problems for customers wholeheartedly and conscientiously. We must use the "heart" to communicate and the "six hearts" to serve.
1. Care and love: from the customer's point of view, grasp the customer's mood and needs, be anxious about the customer's urgency, think of the problem for the customer in advance, deal with the problem in the bud, and prevent the expansion of the problem.
2. Sincerity and carefulness: from the bottom of our hearts, we regard customers as our own food and clothing, and we are meticulous and considerate of customers, and do some practical things for customers, so that customers can feel the importance of your existence.
3. Intentions and perseverance: treat and complete every work and service with the utmost heart, and do everything everywhere for every consultation request, declaration, complaint and so on of customers, and everything is managed;
The negligence of the service is often small, instantaneous, but the harm to the customer and the frustration left in the customer's heart is long-term and spreading, and the loss of our image may also be continuous, constantly extending and amplifying, which is the concept of "wholeheartedly and conscientiously" that we put forward in the service. Whether it is an old customer or a new customer, we must use the standard of "wholeheartedly and conscientiously" to complete every task of serving customers. Through the service of "wholeheartedly and conscientiously", we will exchange customer satisfaction and our satisfaction.